Returns & Exchanges

At DIA Studios, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Our streamlined process ensures that your exchanges and refunds are handled with the utmost care and efficiency.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original box and include all tags, manuals, and protective materials to ensure eligibility for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method or ship your new exchange item within 5-7 business days.